Health Care Documentation:
Medical Transcription:
Conversion of voice-recorded medical reports dictated by physicians and healthcare professionals into written text formats .This helps maintain accurate and organized patient records.
Medical Scribing:
Real-time documentation support provided by a scribe during patient encounters, allowing doctors to focus on clinical care while the scribe updates the EMR (Electronic Medical Record) simultaneously.
Medical Summarization:
Creating concise summaries from large volumes of medical records for easier understanding and quick review. It’s especially useful for legal cases, insurance claims, and second opinions.
EMR Documentation:
Inputting and updating patient information in Electronic Medical Record systems in compliance with clinical standards, ensuring complete and accurate records for better healthcare delivery.
Medical Transcription:
Conversion of voice-recorded medical reports dictated by physicians and healthcare professionals into written text formats .This helps maintain accurate and organized patient records.
Medical Scribing:
Real-time documentation support provided by a scribe during patient encounters, allowing doctors to focus on clinical care while the scribe updates the EMR (Electronic Medical Record) simultaneously.
Medical Summarization:
Creating concise summaries from large volumes of medical records for easier understanding and quick review. It’s especially useful for legal cases, insurance claims, and second opinions.
EMR Documentation:
Inputting and updating patient information in Electronic Medical Record systems in compliance with clinical standards, ensuring complete and accurate records for better healthcare delivery.
RCM Services:
Patient Registration:
Capturing accurate demographic and insurance information of patients at the time of appointment scheduling or walk-in, which is essential for billing and claims processing.
Patient Scheduling:
Coordinating appointment slots efficiently to avoid overlaps and minimize patient waiting times, while maximizing physician productivity.
Eligibility and Benefit Verification:
Verifying patients’ insurance coverage and benefits before the service is rendered to avoid claim denials and ensure proper reimbursement.
Prior authorization:
Securing approval from insurance providers for specific medical services before they are provided, which helps in reducing the chances of claim denials.
Charge Entry:
Inputting all billed services into the medical billing system based on the healthcare provider’s documentation, ensuring accurate coding for claim generation.
Claim Submission:
Submitting accurate claims to insurance companies electronically or manually in a timely manner for payment.
Clinical Administrative Services:
Providing backend support services such as appointment coordination, medical record management, and follow-ups to enhance patient care and clinic efficiency.
Account Receivable Management:
Monitoring unpaid claims and taking necessary steps for their resolution, including follow-ups, appeals, and payment posting to maintain healthy cash flow.
Inbound and Outbound Customer Care Services:
Inbound Customer Care Services:
Handling patient queries regarding appointments, bills, insurance, etc.
Assisting with appointment rescheduling or cancellations.
Providing support for medical records and lab reports.
Guiding patients through insurance and claim-related processes.Outbound Customer Care Services:
Survey calls for feedback and service quality.
Insurance and billing clarification follow-ups.
Collection calls for unpaid balances or claim denials
Appointment reminders and follow-ups.
Translation Services:
On-site Interpretation:
Providing real-time language interpretation during in-person patient visits to ensure clear communication between healthcare providers and patients.
Telephonic Interpretation:
Offering over-the-phone interpretation services for remote consultations, appointment scheduling, and customer support interactions.
Document Translation:
Translating essential medical documents such as prescriptions, discharge summaries, consent forms, and insurance papers into multiple languages with accuracy and confidentiality.
Cultural Sensitivity Assurance:
Ensuring that all translation services are culturally appropriate and respectful, enhancing patient comfort and understanding throughout the care process.
Recruitment Services – Healthcare, IT, and BPO:
Talent Sourcing:
Identifying and attracting qualified professionals across Healthcare, IT, and BPO sectors using targeted sourcing strategies and talent databases.Screening and Shortlisting:
Conducting initial assessments, interviews, and background checks to ensure candidates meet role-specific technical and cultural requirements.Client-Centric Hiring:
Customizing recruitment processes based on client needs, job roles, and industry standards to deliver the right fit within stipulated timelines.
Onboarding Support:
Assisting in smooth onboarding processes by coordinating documentation, orientation, and initial training for new hires.